Knux Collective — Refund Policy
Effective Date: 10/24/26
1. Overview
At Knux Collective, we provide personalized mentorship, business development, and done-for-you business building services designed to help clients develop their brands, understand their industries, and establish a clear direction for their businesses.
We encourage all customers to review their selected service, pricing, and booking details before making a payment.
This Refund Policy explains the circumstances under which deposits and final payments may be refunded for services purchased through Knux Collective.
2. Our Services and Pricing
Knux Collective currently offers the following services:
- Content Mentorship — $650: Personalized guidance on content creation, personal branding, audience development, and monetization strategies.
- Brand Mentorship — $650: Guidance on clothing brand development, product selection, design, manufacturing, e-commerce, and launch strategies.
- Hands-On Build — $1,200: A done-for-you business development service in which Knux Collective builds a business for the client and provides in-depth guidance on the business, its industry, and its operating systems.
3. Deposit Refunds
Deposits paid to reserve a mentorship session or initiate a service are refundable, subject to applicable law and the circumstances of the cancellation.
The standard deposits are:
| Service | Deposit |
|---|---|
| Content Mentorship | $200 |
| Brand Mentorship | $200 |
| Hands-On Build | $400 |
To request a deposit refund, customers should contact Knux Collective at walkwithknux@gmail.com and include their name, the service purchased, and relevant booking or payment information.
Approved refunds will be processed through the original payment method where reasonably possible.
For Hands-On Build, customers should review any separate written project agreement addressing work already performed, project expenses, and cancellation procedures. Nothing in this policy removes any refund rights required by applicable law.
4. Final Payments
The remaining balance for a service is due before the scheduled mentorship session.
The standard remaining balances are:
- Content Mentorship: $450.
- Brand Mentorship: $450.
- Hands-On Build: $800, subject to the agreed project payment schedule.
Final payments are generally non-refundable once paid, subject to applicable law and any separate written agreement.
Customers should ensure they understand the service they are purchasing and are prepared to participate before paying the remaining balance.
This policy does not eliminate any refund rights that may apply when Knux Collective cancels a service, fails to provide the agreed service, or is otherwise required to provide a refund under applicable law.
5. Cancellations
Customers who need to cancel a scheduled session should notify Knux Collective as early as possible.
Cancellation requests must follow the notice period stated in the applicable booking terms. The notice period should be clearly communicated before purchase.
Customers requesting cancellation should email walkwithknux@gmail.com with their name, appointment date, and service purchased.
Eligible deposit refunds will be handled according to this policy and applicable law.
For Hands-On Build, cancellations may also be subject to the terms of the separate project agreement, including any applicable provisions addressing work completed and third-party expenses.
6. Rescheduling
Customers who need to change their appointment should contact Knux Collective at least the required advance notice specified in their booking terms.
Rescheduling requests are subject to availability and confirmation by Knux Collective.
Customers should not assume an appointment has been changed until they receive confirmation.
Any rescheduling limitations or exceptions will be communicated before the customer completes their booking.
7. Missed Appointments and Late Cancellations
Customers are expected to attend their confirmed appointments on time.
If a customer misses a session or requests a cancellation after the applicable notice period, the request will be handled according to the cancellation and no-show terms disclosed at booking, subject to applicable law.
Customers experiencing an emergency should contact Knux Collective as soon as reasonably possible.
8. Services Cancelled by Knux Collective
If Knux Collective needs to cancel a scheduled mentorship session, we will work with the customer to arrange an appropriate alternative.
Depending on the circumstances, customers may be offered a rescheduled appointment or a refund of payments for services that will not be provided.
For Hands-On Build, any refund or other remedy will take into account the applicable project agreement, work already performed, and legal requirements.
9. Refund Processing
Once a refund is approved, it will generally be returned to the original payment method.
Processing times may vary depending on the payment provider and the customer's financial institution.
Customers will be notified if additional information is required to process their request.
10. Third-Party Costs
Certain services may involve third-party platforms, software subscriptions, domains, hosting, advertising, manufacturing, product samples, or other business expenses.
Unless otherwise agreed in writing, third-party charges are separate from Knux Collective's service fees and may be subject to the third party's own refund policy.
Customers should confirm which expenses are included in their selected service before authorizing additional purchases.
11. Contact Us
For questions or refund requests, contact:
Knux Collective
Email: walkwithknux@gmail.com