Knux Collective
Privacy Policy

1. INTRODUCTION

Knux Collective (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, inquire about our services, purchase mentorship, complete an intake questionnaire, or schedule a session.

2. INFORMATION WE COLLECT

Depending on how you interact with Knux Collective, we may collect:

• Contact information, including your name, email address, and phone number.
• Booking information, including your selected service, appointment date and time, time zone, and scheduling details.
• Questionnaire responses, including information about your mission, values, vision, business goals, brand concepts, content plans, products, and experience.
• Social media information, including social media handles or profile links you choose to provide.
• Payment and transaction information, including invoice details, purchase records, payment status, refund records, and transaction references processed through Whop or, if necessary, Stripe.
• Technical information, such as IP address, browser type, device information, and website usage data, if collected by our website or connected services.

Payments are intended to be processed primarily through Whop. Stripe may be used as an alternative payment processor if necessary. Payment providers may collect and process payment information, including payment-card details, through their own systems. Knux Collective does not intend to collect or store full payment-card details directly.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to inquiries and assess whether our services are suitable for you.
• Administer invoices, purchases, payments, and refunds.
• Schedule and prepare for mentorship sessions.
• Review questionnaire responses and create personalized strategies, plans, and deliverables.
• Send appointment confirmations, reminders, and service-related communications.
• Provide mentorship, project work, and agreed-upon ongoing support.
• Maintain business, payment, and tax records.
• Protect against fraud, misuse, and unauthorized activity.
• Improve our services and comply with applicable legal obligations.

We may send promotional communications where permitted by law. You may opt out of marketing emails where applicable.

4. THIRD-PARTY SERVICES

Knux Collective may use third-party services to operate its website, process payments, collect questionnaire responses, schedule appointments, and manage communications. These services may include:

• Whop: Our primary platform for invoices, payments, and related transaction records.
• Stripe: A potential alternative payment processor if needed.
• Typeform: For pre-qualification questions and Mission, Value, and Vision questionnaires.
• Calendly: For appointment scheduling and booking details.
• Google Calendar: For managing scheduled sessions and availability.

Information submitted through these services may be processed by the relevant provider under its own privacy policy and terms. We may receive relevant transaction records, payment confirmations, questionnaire responses, and booking details to administer purchases and deliver services.

We do not control the independent privacy practices of third-party providers. Please review their privacy policies before using their services.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money.

We may share relevant information with:

• Service providers that help operate our website, process payments, manage forms and bookings, store information, or deliver services.
• Professional advisers, where reasonably necessary for legal, accounting, or business purposes.
• Authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.
• Business successors if a merger, acquisition, restructuring, or similar business transaction occurs.

We aim to share only information reasonably necessary for the relevant purpose.

6. CONFIDENTIALITY OF QUESTIONNAIRE RESPONSES

Information you provide about your goals, business plans, brand concepts, and content strategy is used to evaluate, prepare for, and deliver the services you request.

We take reasonable steps to limit access to this information. However, no website, email system, calendar, or online service can be guaranteed completely secure.

Please do not submit passwords, financial account credentials, government identification numbers, or other highly sensitive information through general intake forms.

7. DATA RETENTION

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the requirements of the third-party platforms we use. When information is no longer needed, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law and available system controls.

8. SECURITY

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing or opt out of certain marketing communications.

To make a privacy request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where required or permitted by law.

10. CHILDREN’S PRIVACY

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review and address the matter. If our services are made available to minors, additional consent and safeguards may be necessary.

11. INTERNATIONAL PROCESSING

We and our service providers may process or store information in countries other than the country where you live. Privacy protections in those countries may differ. Where required, we will take steps to handle cross-border transfers in accordance with applicable law.

12. THIRD-PARTY LINKS

Our website or booking process may contain links to third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised effective date. Changes will apply from the stated effective date, subject to applicable law.

14. CONTACT US

For questions or requests regarding this Privacy Policy, contact:

Business Name: Knux Collective
Email: walkwithknux@gmail.com